At Kidivo, your satisfaction matters to us. We want every parent to feel confident shopping with us.

Returns

• You may request a return within 3 days of receiving your order.
• The product must be unused, in its original packaging, and in the same condition you received it.
• Return charges will be paid by the sender.
• To start a return, please contact us at [hello.kidivo@gmail.com/+ 92 311 0530600] with your order number and reason for return.

Damaged or Wrong Item

• If you receive a damaged, defective, or incorrect item, please inform us within 24 hours of delivery along with a photo/video of the product.
• We will arrange a free replacement or refund — no extra cost to you.

Refunds

• Once your return is received and inspected, we will notify you of the approval status.
• Approved refunds will be processed within 5-7 business days.
• Since most orders are Cash on Delivery, refunds are made via bank transfer or Easypaisa/JazzCash to your provided account.

Non-Returnable Cases

• Products damaged due to misuse after delivery.
• Items returned without original packaging.
• Change of mind after 3 days of delivery.

Order Cancellation

• Orders can be cancelled free of charge before dispatch.
• Once shipped, cancellation is not possible, but our return policy above will apply.

For any questions, reach out to us at [hello.kidivo@gmail.com/+ 92 311 0530600] — we're happy to help.